The Fern An Ecotel Hotel, Lonavala, Lonavala

My stay at the hotel was lovely as it offered spacious rooms located on the main road, making it easy to find. The beautiful balconies and the presence of a swimming pool and jacuzzi added to the experience. However, there were some missing basic amenities like a stirrer for tea or coffee and an iron board.

My stay at the hotel had its ups and downs. The rooms were clean and comfortable, but some basic amenities were missing like a stirrer for tea or coffee, and there was a delay in room readiness until about 3:30 PM. The service, however, was very helpful and polite, with quick responses and room changes made promptly. The location, just off the Mumbai-Pune expressway, was convenient, but there were occasional foul smells. The dining experience had both positive and negative aspects, with good and tasty options but some disappointments in the food served. Overall, it was a decent stay, and I might consider going back again.

The hotel had smelly rooms with a foul smell in the lift, but the staff was kind. The maintenance was lacking, despite having unique room features like a bathtub with a slide door and a separate TV and sofa area. Basic amenities like a stirrer and iron board were missing.